Texas hotel worker's VERY calm and polite response to a woman who turns up to reception asking for a room after calling him a 'f*****g n****r' over the phone Craig Brooks is a guest services employee at Holiday Inn Express hotel in Austin
Tweeted an argument with a customer after she was racist about him on phone
Brooks challenged her on it when she got to the check-in desk 10 minutes later
The woman pleads with Mr Brooks, saying: 'I need to stay here, my mother died'
He recommended the Best Western hotel next door, which was where she stayed
A Texas hotel worker has gone viral after filming himself standing up to a racist guest who called him a 'f*****g n****r'.
Craig Brooks, a 26-year-old guest services employee at a Holiday Inn Express hotel in Austin, Texas, uploaded the argument with the customer to his Twitter.
The spat came after the woman called the hotel to book a room for the night, but before hanging up she was heard saying: 'Yeah, that f*****g n****r.' Mr Brooks challenged her on it when she arrived at the check-in desk 10 minutes later.
He recorded the awkward encounter on his phone and calmly told her she could not stay at the hotel.
The woman, who cannot be seen in the video, pleads with Mr Brooks, saying: 'I need to stay here, my mother died.'
The spat came after the woman called the hotel to book a room for the night, but before hanging up she was heard saying: 'Yeah, that f*****g n****r' +5
The spat came after the woman called the hotel to book a room for the night, but before hanging up she was heard saying: 'Yeah, that f*****g n****r'
But Mr Brooks said: 'I understand that, but you called me a f*ckin n*gger.'
'I'm sorry, I'm sorry,' she said.
But he added: 'No, you weren't sorry when you said it on the phone. It's above me now.'
While the woman was on her way to the hotel, Mr Brooks had called his manager and told them about the racist slur.
They said the company had a zero-tolerance policy on racism towards its staff and allowed him to refuse her a room despite her family already being checked in.
The woman said: 'I need a room tonight.'
Mr Brooks recommended the Best Western hotel that was next door.
The video was recorded on Snapchat and went viral, with more than four million people having seen it.
It led to the phrases 'Best Western' and 'It's above me' trending on Twitter after it was first posted on Sunday.
Twitter users made light of the incident.
One posted: 'Manager calling on your day off... Hey can you come in, we’re short... #It's above me.'
Another wrote: 'The Best Western is next door - queen elizabeth.'
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